Contact

What is the best way to contact Fasthouse?
Customer Service is most reachable by email at support@fasthouse.co.uk

Orders, Shipping and Returns

Can I edit or cancel my order?
If you would like to edit or cancel your order, please contact us as soon as possible either by email or by phone during our business hours. We cannot guarantee changes to the order prior to it being processed and shipped.

Where is my order?
All order information and tracking links will be sent to the email provided at check out.

Can I return or exchange my order?
Items can be returned for refunds or exchanges within 60 days of purchase. Items must be unworn, in the original condition, and with tags attached.

Please read our full return policy HERE.

How can I get free shipping?
Orders over £60 apply for free shipping 

How long does it take to get my refund?
Refunds will return to your bank account within 3-5 business days.

My product was defective upon arrival, now what?
Please contact Customer Service at support@fasthouse.co.uk with any concerns about damaged items.

My package has been stolen, now what?
Fasthouse is not liable for any stolen packages.

The tracking on my package has not moved, now what?
Your order might be lost or stuck in transit. We are more than happy to file a claim for you, email us atsupport@fasthouse.co.uk for more info.

Discounts

How do I score a discount?
A 10% discount code will be emailed to you when you subscribe to our email newsletter.

Can I use two discount codes on an order?
No, only one discount code is allowed per order.

Can I get free shipping?
Orders over £60 are eligible for free shipping.

Do you offer crash replacement?
Fasthouse offers a discount for crash replacement on items up to 6 months after purchase. Please email support@fasthouse.co.uk for more information.

Sizing

How does your gear fit?
Our gear is to be described as having an athletic and tapered fit.

I’m in between sizes, which one do I pick?
We recommend sizing up! Whether it be our apparel or gear, sizing up is the safest bet. If it doesn’t work out, no problem. 

What are your gear types?
Carbon is our entry level gear; we recommend it to anyone trying out riding.

Our Grindhouse is our tried and true. Whether you’re on the track or just riding around, Grindhouse is a great intermediate riding set.

We recommend our Elrod gear for experts and for those who live on two wheels. It is the most form fitting and provides the most stretch of the three types of gear.

How does your apparel fit?
Like our gear, our apparel has a slim athletic fit.

Sponsorship

How do I become a sponsored rider?
Sponsorship is offered through an application process. Applications open in September and close early November.

Other

My pant buckle broke; how can I fix it?
Fasthouse will supply a new buckle at no cost to you. We recommend taking it to a tailor to sew it back on.

Why is it showing a double charge on my card?
If you did not receive an order number or confirmation email after checkout , then your order may not have gone through. If you see multiple pending authorisations, it could be that you entered your billing information incorrectly and tried multiple times. Pending authorisations will be removed from your bank account within 3-5 business days.